LeoVegas Group will launch personalised messages on the Danish and Swedish markets to inform customers about safer gambling options.
The launch follows an earlier successful rollout in fall 2021 of on-site personalized messaging to UK-based clients. The launch data showed that this messaging increases the use of safer gambling tools, and deposits limits are maintained or decreased.
These effects can be even more severe for those customers who are at high risk of engaging in harmful gambling habits.
“On-site messaging is a proven way of increasing customer usage of safer gambling tools and developing more sustainable customer relationships, as part of LeoVegas Group’s safer gambling strategy,” a statement from the company read.
“Using artificial intelligence, the group’s risk model identifies those customers most at risk of developing harmful gambling habits, and then provides details of safer gambling tools and encouragement to set their own limits via personalised messaging.”
On the LeoVegas and Expekt brands, personalised messaging in Sweden and Denmark is now possible. This service is available on all UK brands and will soon be extended to other markets.
“We are thrilled that our on-site messaging has proven successful in the UK – not only in driving engagement with our safer gambling tools but also by having a positive effect on customer behaviour and helping to drive forward our quest for more sustainable customer relationships,” said LeoVegas Group CEO Gustaf Hagman.
“By rolling out this feature in Sweden and Denmark, we will continue to make gambling at LeoVegas Group even safer.”
Spotlight Sports Group has appointed BoyleSports, an Irish betting company, as the sponsor for its weekly show on golf called The Sweet Spot. The operator sees this as a way to expand their brand awareness…
Relax Gaming provided an exclusive preview to its Dream Drop Jackpots product for operators. It is due to launch in May 2022. A…